The HOP - Hill Country Transit

Their app doesn't give active locations The driver made it, we made it too since we didn't see the notifications, but made it in time. as we were reaching for the door, the driver pulled off. I haven't had a no show in like a year...and it was only one other time. so getting this no show falsely while the driver was right there literally pisses me off 💔 contacted support, no actual help. got an Uber instead because we couldn't get another ride (it said check back in a few mins, still none)

I'd rate this service 0 stars if I could. It takes anywhere from 2 minutes to 2 hours just to get picked up. That's not including the 5 minutes to 45 minutes it takes to get dropped off where you need to go. Best advice, if you need to use this service to get anywhere order it 3 hours in advance but still hope and pray you get to where you need to be on time. Not to mention the wait time can also increase after you've ordered a ride. You're better off walking if you wanna get anywhere

This app continues to get worse with each update. The most recent update has made the app unusable at times with how long it takes to load, and getting through to scheduling over the phone can take 20+ minutes. There are clearly not enough micro transit drivers in killeen. During the day, wait times can be over an hour, often times more. I get that it is a free app and the cheapest transport you can get, but the implementation of this doesn't seem to be too well thought out.